Refund Policy

Oh no! Need to make a return? If you’re dissatisfied for any reason, we’re happy to consider a refund or exchange for up to 10 days after the date of your purchase. 

To be eligible for a refund or exchange, your item must be unused and in the same condition that it was received, along with a receipt or proof of purchase. 

Once your return item is received and inspected, we’ll notify you via email and begin the approval process.  

You will be responsible for paying for your own shipping costs for returning your item, which will be deducted from your total refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we don’t guarantee that we will receive your returned item.

Please mail your product to: 

7300 W Camino Real 

Boca Raton, Florida 33433

info@cafejoeusa.com

**we only replace items if they are defective or damaged

**only regular priced items may be refunded

** If the item was marked as a gift when purchased, you’ll receive a gift certificate for the value of your return